Frequently Asked Questions

Curious about something? Browse our common inquiries for quick answers. If you still have questions, reach out by clicking below!

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Our bedsheets are made from high-quality materials, such as 100% Soft Canadian cotton and Mulberry silk, ensuring exceptional comfort and remarkable durability.

Our bed sheets are made from premium materials, designed for maximum comfort and longevity, with a focus on sustainability and craftsmanship.

Our bed sheets offer a thread count range of 300, 500, and 1000, ensuring an ideal balance of softness and durability.

We offer sizes to fit all standard mattress dimensions, including single, twin, full, queen, and king. Check our size guide for specific measurements.

Absolutely! Feel free to contact us for your customization needs, but please note that there is a small fee of Php 500 for customizing fitted sheets.

Definitely! Our bed sheets are designed to be hypoallergenic, making them suitable for sensitive skin and reducing the risk of allergies.

Certainly! Our bedsheets are machine washable. We recommend following the care instructions on the label for best results.

To keep your bedsheets looking and feeling great, we recommend washing them in cold water, avoiding bleach, and tumble drying on low heat.

We accept returns for defective or damaged products within 7 days of delivery.

However, for hygiene reasons, we do not accept returns for used bedding, bed sheets, or pillow cases unless they were damaged or defective when you received them.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

You may check out Return & Refund Policy guidelines to know more about our return process.

Delivery within Metro Manila usually takes 2-5 business days, while provincial deliveries may take 5-7 business days, depending on your location.

However, shipping delays due to unforeseen circumstances (like natural disasters or strikes) are out of our control, but we will keep you updated on any changes to your estimated delivery date.

We offer free shipping nationwide on orders above Php 2,000. For orders below this amount, a standard shipping rate of Php 450 applies.

You can reach our customer support team via Email, Viber, or through our Live Chat feature on the website for any inquiries.

Once your order has been shipped, a tracking number will be sent to you via email or SMS so you can follow your package’s journey to your doorstep.

At Ulap Bedsheet, your satisfaction is our priority. If you encounter any issues with your order, please contact us so we can resolve it as quickly as possible.

At Ulap Bedsheet, ALL SALES ARE FINAL. However, once your order is confirmed, refunds are ONLY AVAILABLE FOR DEFECTIVE or DAMAGED ITEMS upon receipt/ delivery as outlined in our REFUND POLICY https://ulapbedsheet.com/policies/refund-policy guidelines.